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Supercartridge.com.au terms and conditions

Delivery Policy

Products are delivered by courier and require a signature.

Supercartridge CANNOT deliver to Post Office Boxes.  

All goods will be delivered to the address that the purchaser enters so please ensure that it is correct. If you are not available to receipt the goods the delivery will be left without signature and you, the purchaser, accept all responsibility for those goods once delivered. Supercartridge will not accept responsibility for any goods missing or stolen when those goods are delivered without a receipt signature.

Most goods are delivered by next business day to major capital cities and major regional areas. Other country areas may take 4-5 business days for delivery including Darwin / N.T and all areas of Tasmania.

Sometimes stock is not available immediately. If that is the case Supercartridge will contact you via email and inform you of the expected delivery date.

If cartridges are undeliverable and returned to our warehouse, any refund will be attract a goods returned charge of $20.00 ( our cost of having goods returned by courier). The original freight charges are not refunded. This includes deliveries that are rejected without good reason. An example of an acceptable reason for rejection of a delivery would be the box is delivered broken and the item ordered is also damaged. An example of a reason for rejection that is unacceptable would be because the receiver thought the box would be bigger (this is an actual example of a reason why someone rejected one of our deliveries)


Freight Charges

Delivery costs are typically $11.00 including GST for delivery Australia wide. 

Individual delivery costs can vary especially for big orders and orders containing large hardware items like printers.

All delivery costs are available BEFORE you place your order by entering your postcode into the shopping cart. 

COURIER DELIVERY WITH SIGNATURE REQUIRED All products are sold on the basis of someone being available to receipt delivery from the courier. If no-one is available to receive the delivery, we reserve the right to leave the product ordered at the address listed. This "Authority to Leave" forms part of the terms and conditions which accept when you place an order on our website.

POST OFFICE BOX DELIVERY Supercartridge.com.au DOES NOT deliver to Post office boxes.


Shortages, incorrect goods and damages

Any claims for shortages, incorrect goods and damages must be made within three business days of delivery of the goods. If you need to make a claim please email Supercartridge on returns@supercartridge.com.au with a description of the problem. Supercartridge will send you a Return Authorisation (R.A) Form. No claims for shortages, damage or incorrect goods will be processed without an R.A number. Please note that Supercartridge reserves the right to replace one brand of compatible cartridge with another at our discretion. This in no way affects the warranty or the quality of the provided product. Supercartridge will never replace an OEM (original) product with a compatible product.


Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure. All products supplied by Supercartridge are backed by a full manufacturer’s warranty. This warranty is one year unless otherwise stated As a supplier of quality products, Supercartridge can only credit or replace product returned as faulty upon confirmation of a fault and respective credit or replacement of that product by the manufacturer. Supercartridge cannot process credits for faulty goods in good faith. We have provided customers in the past in good faith with replacement cartridges. Unfortunately some customers have chosen to not return their faulty cartridge to Supercartridge (meaning we cannot receive a credit for the faulty cartridge ourselves) or when the cartridge has been returned it has been found to be not faulty and in two cases simply empty. When contacted these customers would not pay for the new cartridge when we had sent it in good faith. The quickest way to receive a replacement cartridge and / or credit is to contact Supercartridge for a return authorisation form. If you need the cartridge urgently, order one from our website. When the returns process has been completed on your faulty printer cartridge, and it is found to be faulty Supercartridge will immediately refund your initial purchase. Please note that the policies of many manufacturers covering warranty of goods may result in a delay of processing of credits and replacements. To enable credit or replacement of product for faulty printer consumables, the following is required:

  • A print sample.
  • A copy count for all Laser consumables. Many of the newer laser or fax machines will generate a status report showing the copy count used for that particular cartridge. Laser cartridges returned without a print sample cannot and will not be investigated.
  • Ink cartridges must be above the minimum weight stipulated by the OEM as being applicable for return. A list of these minimum weights is available on request.
  • Any goods returned to Supercartridge must be sent on a freight paid basis and accompanied by a return authority number issued by Supercartridge Goods not sent on a prepaid basis will be rejected and goods returned without a return authorisation number may experience delays.
  • There are many occasions where both toners and ink cartridges are found not to be faulty. Either ink cartridge nozzles are blocked or they can be easily cleared by the user. On these occasions, if the product is found not to be faulty, the product will be returned to the user with a print sample and no credit will be issued. The same applies to laser toner cartridges albeit that the rectification of the problem is normally of a more technical nature.

 

If you need to make a claim please email Supercartridge at returns@Supercartridge.com.au and we will send the R.A forms and details for you warranty claim.


THE COST OF RETURN OF ANY PRODUCTS FOR WARRANTY OR ANY OTHER PURPOSE IS THE RESPONSIBILITY OF THE PURCHASER. WARRANTY CLAIM PRODUCTS WILL NEED TO BE RETURNED FOR VERIFICATION BY THE MANUFACTURER.

 


No Fault Returns

Please note that all goods returned at no fault of Supercartridge (excluding faulty products), will incur a 20% restocking fee plus an admin fee of $5.00 per item. Goods will only be accepted with a Supercartridge R.A number. Whilst Supercartridge will always make every effort to take back any unopened product, Supercartridge reserves the right to reject ‘no fault’ returns. 'No fault' returns will only be accepted within three months of the original purchase date. Examples of returns that would be rejected are obscure cartridges, out of date product and goods not sold by Supercartridge originally.


Trademarks

All Trademarks referenced are the property of their respective holders.


Errors and corrections

Supercartridge reserves the right to correct and change pricing and product information that is incorrect. From time to time specific cartridges and codes are changed by the manufacturers. Supercartridge reserves the right to ship the equivalent cartridges if product coding has changed. Whilst Supercartridge endeavors to ensure that the information provided is correct, it remains the purchasers responsibility to ensure that the product they purchase is the correct one for their machine. All images used on this website are for illustrative purposes only. They do not necessarily represent the exact item that is delivered.


Your Information

Supercartridge will never sell your information to a third party. Supercartridge only uses your information to deliver your goods, contact you regarding your order and from time to time send out promotions and marketing material. Should you not wish to receive this marketing information you can opt out.